Frequently Asked Questions

Customer relations with
transparent communication ..

Everyday a bus is inspected by the driver for deficiencies that need to be corrected before the bus can leave the depot (pre-trip). Another inspection is performed at the end of the day (post-trip). Buses are inspected by certified mechanics at regular service intervals, as well as at least one additional time as part of our preventative maintenance program.

Yes we do YOUR SAFETY IS OUR PRIORITY. We have a daily cleaning schedule to ensure our premises and buses are cleaned to a high standard and sufficiently often. This includes particular focus on frequent touch points and the use of leading disinfectant products.

The frequency of cleaning is increased during the current pandemic. In addition we do fogging* (sanitization using fine mist particles) after a case (or suspected case) of COVID-19.

Smoking (both tobacco and electronic) is prohibited on the bus, but you may take advantage of the breaks in the tour to smoke.

We don’t limit luggage,  hence we may charge extra luggage fees then bags will be tagged, and stored either under the coach or Trailer.

Smaller carry-on bags may be brought along and be stored above the seats, but those bags will be your responsibility to handle.

We realize that illness and personal issues do occasionally arise and make it impossible to continue your travel plans. Unless otherwise noted, we will gladly refund your deposit if the cancellation is made prior to the final payment deadline.

Tickets can be purchased from our offices, located at the Bus Stations and from selected online ticket sales.

Lost property is held for 30 days. If the property is labelled we will endeavour to reconnect it with the owner, before your departure, however this is not always possible.

If you’d like to make an enquiry please email or call us

No, tickets are non-refundable.

Yes travel 5 times with us and get a free Ticket!

Dedicated to giving you the very best service with a focus on quality, safety, reliability and value for money.

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page. Call us or fill our online quote form for enquiries

                                   Privacy Policy

 

Introduction

We are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and disclose personal information when you use our mobile application (“the App”) and website (“the Website”). By accessing and using the App and/or Website, you acknowledge and agree to the terms and practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please do not use the App or Website.

Information We Collect

When you use the App or Website, we may collect certain personally identifiable information (“Personal Information”) that can be used to identify or contact you. The types of Personal Information we may collect include: • Name • Email address • Phone number

How We Use Your Information

We may use the collected information for the following purposes:

To provide and maintain the App and Website

To process and fulfill your bus ticket bookings

To communicate with you regarding your bookings, updates, and customer support

To improve and personalize the user experience

To send you promotional offers, newsletters, and marketing communications (with your consent)

To detect, prevent, and address technical issues or fraud

To comply with legal obligations and enforce our terms of service

Data Retention and Deletion

We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete your Personal Information from our systems, please contact us using the contact details provided at the end of this Privacy Policy, and we will promptly respond to your request, subject to any legal obligations.

Information Sharing and Disclosure

We may disclose your Personal Information to third parties in the following circumstances

With your consent: We may share your information with third parties when you give us explicit permission to do so.

Service Providers: We may engage trusted third-party companies and individuals to facilitate our services, provide customer support, perform analysis, and assist in other business-related activities.

Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Security Measures

We take reasonable and appropriate security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on the Website or through the App. Your continued use of the App or Website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us. By using the App and/or Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
Thank you for choosing our services.

 

What Our Customers Say About Us.

Their service has always been professional and reliable. When the unforeseeable arises Mzansi Express have the resources and attitude to resolve problems.
Katlego
I was very impressed with the level of professionalism, I would not hesitate to recommend Mzansi Express. “Friendly, reliable drivers, and faithful service.
Sipho
I have never dealt with a company as flexible and professional as Mzansi Express. My overall experience was superb!
Mr Gerard

Committed to exceeding expectations.